1 Min: Bomgar Remote Support + Vault (On Appliance)

Bomgar Vault is an on-appliance credential store integrated into Bomgar Remote Support that enables technicians to inject privileged credentials directly into Bomgar sessions, increasing both productivity and security.

When a technician is in a Remote Support session with an end-user, they can instantly elevate the customer client by injecting admin credentials from Bomgar Vault.

The technician can also use the Run-As command and select his admin account from Bomgar Vault to elevate an application.

For UAC Prompts, clicking the key icon passes the username and password directly from Bomgar Vault to complete the login.

If a technician needs to switch the account during a session, they can also use the key icon to instantly login as an admin.

When launching a jump client, the key can be used to login with the admin account.

Credential injection also works with RDP sessions to Windows servers, or when using SSH to connect to a Linux server.

The Bomgar administrator can also use the discovery feature of Vault to find privileged accounts on your network. These can be directly imported into Vault for use by technicians. You can also enable automatic rotation of privileged domain passwords immediately after each session, protecting against pass-the-hash attacks, rendering stolen password useless.

With Bomgar Vault, technicians gain admin-level access to remote systems without having to know, share, or find admin credentials. To learn more, contact your sales rep or visit www.bomgar.com.

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